Warren Zabloudil’s Being a Go-To Tech is a book every technology/IT person needs. Using his experience in the field as well as practical examples and suggestions, Warren shows readers what it takes to be a multi-tasking, go-to tech person in any kind of situation. He presents to the reader 4 aspects that are essential to being an season expert people turned to versus a novice: Courage, Clarity Focus, and Sense of Scope. He talks about the role of the IT person, how to deal with the stress of failures, demanding bosses, and how to get a problem fixed right the first time. He also emphasize the importance of preparation, focus, breaking problems down to a granular level, realizing one’s limits, being a to the point communicator, and constantly learning and improving one’s skills, knowing your computer systems as well as learning to properly delegate. Without these, IT people will most likely form bad habits such as being a Whiner, a Know-it-All, a Fraidy-Cat, and more. Bad habits will stand in the way of becoming a Go-To Tech.
The best aspect of Warren’s argument is that he provides a balanced, experienced view of the rigors of being a IT person. His stress techniques and handling end-user problems are simple, but they work. My favorite part of the book was Warren’s his emphasis of balancing the needs of the company with one’s personal health. It provided a great reminder to me that you can be the job, be what they need, but don’t sacrifice what you need to be able to keep doing the job. He also provides good advice for addressing management when a more permanent, expensive fix is needed. Although he drags on a bit in places, he undoubtedly provides great advice not only for IT people, but also any professional that works in high stress environments.
Adult, 4 stars
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